Return Policy

We accept order cancellations before the product is shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel the order once the product has been shipped.

We accept product returns. Customers have the right to request a return within 14 days of receiving the product. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.

Shipping costs are charged only once at most (including returns). No restocking fee will be charged for returning a product.

Once we receive and inspect your return, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, contact us at service@losaber.com.

Contact our customer service at service@losaber.com for the return address.